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André Lima
Delivery Manager | Coach | OKR & Kanban Trainer
I’m a Service Delivery Manager and Technical Delivery Manager leader with 18 years of experience connecting business, customers and engineering to turn complex delivery challenges into measurable outcomes. My expertise includes: • Service Delivery & Delivery Governance • Business–Engineering Alignment • Digital Products & Product Operations • Backlog Prioritization & Roadmaps • Stakeholder & Client Management • People & Cross-functional Leadership • Lead Time, Cycle Time, Throughput, MTTR & DORA • Data, Integrations, Automation & Applied AI Throughout my career, I have led multidisciplinary teams, digital products, technology services and transformation initiatives across different industries and international environments. Some highlights include: • Led organizations of approximately 50 professionals across Engineering, QA, Product, Design and Data. • Increased delivered items by 85% while reducing cost per item by 46.2%. • Increased delivery volume by 75%, reducing average delivery time from 34 to 15 days and cost per item by 42%. • Led a transformation across 8 business functions and 22 stakeholders, consolidating 88 pain points into 6 systemic priorities.
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